These Terms of Service and End User License Agreement ("Terms") constitute a legally binding contract between you ("User," "Subscriber," "you," or "your") and Profit Pier ("Company," "we," "us," or "our") governing your access to and use of the Profit Pier field service management platform, including all associated websites, applications, APIs, and services (collectively, the "Platform" or "Service").
By any of the following actions, you accept and agree to be bound by these Terms:
If you are entering into these Terms on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. If you lack such authority, you may not use the Platform.
If you do not agree to these Terms in their entirety, you must immediately cease using the Platform.
We reserve the right to modify these Terms at any time at our sole discretion. We will provide at least fourteen (14) days' notice of material changes through one or more of the following methods: email notification to your primary account address; in-Platform notice; or updated posting on this page with a revised effective date.
Your continued use of the Platform following the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modifications, your sole remedy is to discontinue use of the Platform and request account deletion as provided in Section 12.
For changes we consider non-material (such as clarifications, typographical corrections, or changes required by law), we may update these Terms without advance notice, and such changes are effective upon posting.
Profit Pier is a cloud-based field service management platform designed for contractors, service businesses, and related trades. The Platform provides tools for, without limitation:
The Platform is provided "as a service" and is hosted on infrastructure we do not own or control. We reserve the right to modify, update, suspend, or discontinue any feature, function, or component of the Platform at any time, with or without notice, and without liability to you. We are not obligated to continue developing any feature or maintain any particular functionality.
You must be at least eighteen (18) years of age and legally capable of entering into binding contracts to use the Platform. By using the Platform, you represent and warrant that you meet these requirements.
Access to Profit Pier is granted by your organization's designated administrator. End users do not self-register; accounts are provisioned by administrators within each subscriber organization. The subscriber organization is responsible for all actions taken by its administrators and end users.
You are solely responsible for maintaining the confidentiality of your login credentials, including your password. You agree to:
We are not liable for any loss, damage, or harm resulting from unauthorized access to your account caused by your failure to safeguard your credentials.
You agree to provide accurate, current, and complete information when using the Platform and to promptly update that information as needed. Providing false or misleading information is grounds for immediate account termination.
Each individual user may maintain only one active account. Creating multiple accounts for a single user is prohibited.
Subject to these Terms and your compliance with them, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your internal business purposes during the term of your subscription.
You may not:
By submitting, uploading, or creating content, data, or information on the Platform ("Your Content"), you grant Profit Pier a non-exclusive, worldwide, royalty-free, sublicensable license to use, copy, store, transmit, process, display, and distribute Your Content solely as necessary to provide the Service to you and as further described in our Privacy Policy.
Additionally, you grant us the right to use aggregated, anonymized, or de-identified versions of Your Content for the commercial purposes described in Section 7 of the Privacy Policy, including potential commercial sale, without compensation to you.
You agree to use the Platform only for lawful purposes and in compliance with all applicable local, state, national, and international laws and regulations. You specifically agree not to:
We reserve the right to investigate violations of this Section and to take any action we deem appropriate, including suspending or terminating your account, reporting violations to law enforcement, and seeking injunctive or other equitable relief.
You retain full ownership of all data, content, records, documents, photographs, and information you upload or create within the Platform ("Your Content"), including customer records, estimates, work orders, and photos. Nothing in these Terms transfers ownership of Your Content to us.
You represent, warrant, and covenant that:
While we maintain industry-standard infrastructure and backup procedures, we strongly recommend that you maintain independent backups of all critical business data. We are not liable for data loss, corruption, or unavailability resulting from circumstances beyond our reasonable control, including infrastructure failures, force majeure events, cyberattacks, or third-party service outages.
By using the Platform to process personal data belonging to your customers or employees, you acknowledge that you are the data controller and Profit Pier is the data processor for such data. You are responsible for ensuring that you have a lawful basis to process that data and that your use of the Platform complies with all applicable privacy laws. The terms of our data processing practices are described in the Privacy Policy.
The Platform integrates with third-party services including Google Calendar and Intuit QuickBooks Online. Your use of these integrations is subject to the applicable terms of service and privacy policies of those providers:
We are not responsible for the availability, reliability, accuracy, security, or conduct of any third-party service. If a third-party provider modifies its API, discontinues its service, or otherwise becomes unavailable, we will make commercially reasonable efforts to restore integration functionality but cannot guarantee uninterrupted integration and shall not be liable for any resulting disruption or data loss.
By authorizing a third-party integration, you grant us permission to interact with that service on your behalf as described in our Privacy Policy. You may revoke any integration at any time through your account settings or directly through the third-party provider.
Profit Pier offers subscription plans with pricing published at profit-pier.com/pricing (or as quoted to you). By selecting a plan, you agree to pay the applicable fees.
Subscriptions are billed on a recurring basis (monthly or annually, as selected). By providing payment information, you authorize us to charge your payment method automatically at the start of each billing period.
We reserve the right to change subscription fees at any time upon thirty (30) days' advance notice. Your continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing.
You are responsible for all applicable taxes, levies, or duties associated with your subscription, excluding taxes on our net income. Where applicable, we may collect and remit sales tax on your behalf.
If any payment is past due, we reserve the right to suspend your access to the Platform until the overdue amount is paid in full. We will provide at least five (5) days' notice before suspension. Continued non-payment may result in account termination.
Subscription fees are non-refundable except as required by applicable law or as expressly stated in a separate written agreement with you. We do not provide prorated refunds for unused portions of a subscription period.
If we offer a free trial, at the end of the trial period your account will automatically convert to a paid subscription unless you cancel before the trial expires. We will provide notice before the trial ends.
The Platform, including all software, code, design, text, graphics, user interfaces, logos, trademarks, and other content provided by us ("Profit Pier IP"), is owned by or licensed to Profit Pier and is protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership interest in or to any Profit Pier IP.
If you provide us with suggestions, feedback, ideas, or recommendations regarding the Platform ("Feedback"), you hereby assign to us all rights in such Feedback, and we may use it without restriction or compensation to you.
During your use of the Platform, you may have access to certain non-public information regarding Profit Pier's technology, business operations, pricing, and plans ("Confidential Information"). You agree to keep Confidential Information strictly confidential, not to disclose it to any third party without our prior written consent, and to use it solely for the purpose of using the Platform in accordance with these Terms.
These Terms commence on the date you first access the Platform and continue until terminated by either party.
You may terminate your subscription at any time by submitting a written cancellation request to legal@profit-pier.com or through your account settings. Termination is effective at the end of the then-current billing period unless otherwise agreed. No refunds will be issued for the remaining portion of a prepaid period.
We reserve the right to suspend or terminate your access to the Platform immediately, with or without notice, if:
We also reserve the right to terminate the Platform or any user's access for any other reason upon thirty (30) days' prior notice, provided that in cases of material breach we may terminate immediately.
Upon termination:
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROFIT PIER EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
NO ADVICE OR INFORMATION OBTAINED FROM US OR THROUGH THE PLATFORM SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
14.1 EXCLUSION OF CONSEQUENTIAL DAMAGES: PROFIT PIER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT PROFIT PIER WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14.2 CAP ON LIABILITY: OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM, REGARDLESS OF THE FORM OF ACTION (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO PROFIT PIER IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
14.3 ESSENTIAL BASIS: THE LIMITATIONS IN THIS SECTION REFLECT AN ALLOCATION OF RISK BETWEEN THE PARTIES AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN US. PROFIT PIER WOULD NOT PROVIDE THE PLATFORM WITHOUT THESE LIMITATIONS.
14.4 EXCEPTIONS: SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold harmless Profit Pier and its parent companies, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, and service providers (collectively, "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.
Neither party shall be liable to the other for any failure or delay in performance under these Terms (other than payment obligations) to the extent such failure or delay results from circumstances beyond the affected party's reasonable control, including but not limited to: acts of God or nature; war, terrorism, or civil unrest; government actions, embargoes, or sanctions; labor disputes, strikes, or lockouts; third-party infrastructure failures (including outages at Google, Firebase, or Intuit); cyberattacks, distributed denial-of-service attacks, or ransomware events; pandemics or public health emergencies; or supply chain disruptions. The affected party shall provide prompt written notice and use commercially reasonable efforts to resume performance as soon as practicable.
These Terms shall be governed by and construed in accordance with the laws of the State of Idaho, United States, without regard to its conflict of laws principles. Subject to the mandatory arbitration provisions in Section 19, any action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Ada County, Idaho, and you irrevocably consent to the personal jurisdiction and venue of such courts.
You agree to comply with all applicable U.S. and international export control laws and regulations. You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to U.S. trade sanctions, and that you are not listed on any U.S. government restricted parties list.
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE MOST DISPUTES THROUGH BINDING ARBITRATION RATHER THAN IN COURT AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. YOU HAVE THE RIGHT TO OPT OUT AS DESCRIBED BELOW.
Before initiating arbitration, you agree to first attempt to resolve any dispute informally by contacting us at legal@profit-pier.com with a written description of the dispute, the relief sought, and your contact information. We will attempt to resolve the dispute within thirty (30) days. If we cannot resolve it informally, either party may proceed to arbitration.
Except as provided in Section 19.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform ("Dispute") shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, or if applicable, its Consumer Arbitration Rules. The arbitration shall take place in Ada County, Idaho, or via remote hearing. The arbitrator shall have the authority to award the same remedies as a court, but may not award relief in excess of what is permitted under these Terms. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND PROFIT PIER EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. IF A COURT OR ARBITRATOR DETERMINES THAT THIS CLASS ACTION WAIVER IS UNENFORCEABLE IN A PARTICULAR CASE, THE ARBITRATION CLAUSE SHALL NOT APPLY TO THAT CASE AND IT SHALL PROCEED IN COURT SUBJECT TO THE PARTIES' RIGHT TO APPEAL.
The following disputes are not subject to binding arbitration and may be brought in court:
You may opt out of the arbitration and class action waiver provisions by sending written notice to legal@profit-pier.com within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, account email, and a clear statement that you opt out of arbitration. If you opt out, disputes shall be resolved in court as described in Section 17.
AAA filing fees shall be allocated in accordance with AAA rules. We will pay any fees that are required to be paid by us under applicable law. Each party shall bear its own attorneys' fees and costs unless the arbitrator awards fees to the prevailing party as permitted by law.
These Terms, together with the Privacy Policy and any other agreements incorporated by reference, constitute the entire agreement between you and Profit Pier regarding the Platform and supersede all prior or contemporaneous communications and agreements.
If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms, and the remaining provisions shall continue in full force and effect.
No waiver by either party of any breach or default hereunder shall be deemed a waiver of any subsequent breach or default. Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision in the future.
You may not assign or transfer these Terms or any rights or obligations hereunder, by operation of law or otherwise, without our prior written consent. We may freely assign these Terms, including in connection with a merger, acquisition, or sale of assets. Any attempted assignment in violation of this Section is void.
All notices to Profit Pier must be sent by email to legal@profit-pier.com or by written correspondence to our mailing address. Notices to you will be sent to the primary email address associated with your account.
These Terms are for the sole benefit of you and Profit Pier and do not create any third-party beneficiary rights.
Section headings are for convenience only and shall not affect the interpretation of these Terms.
By using the Platform, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
For any questions, concerns, or notices regarding these Terms:
These Terms were last updated on June 4, 2026.