Privacy Policy

Profit Pier is committed to protecting the privacy of our users and their customers. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using Profit Pier, you agree to this policy.

1. Information We Collect

We collect information you provide directly to us and information generated through your use of the platform:

• Account Information: Email address, password (stored securely via Firebase Authentication), and assigned role within your organization.
• Business Data: Customer names, addresses, phone numbers, email addresses, estimate details, work order information, pricing, job notes, and signatures captured through the platform.
• Usage Data: Log data, device information, browser type, and how you interact with the platform.
• Integration Credentials: OAuth tokens for Google Calendar and QuickBooks, stored encrypted in your Firebase project. We do not store your Google or Intuit passwords.

2. Google Account & Calendar Data

Profit Pier integrates with Google Calendar to help you schedule inspections, job completions, and warranty appointments. When you authorize this integration:

• Event Creation: When an inspection or job completion date is saved in Profit Pier, we create a corresponding Google Calendar event with the customer name, estimate number, address, and scheduled time.
• Event Updates: If a date or time is changed in Profit Pier, the corresponding calendar event is updated to match.
• Token Storage: Your Google OAuth access token and refresh token are stored securely in your organization's Firestore database. These tokens are only used to interact with your calendar on your behalf and are never shared with third parties.
• No Data Selling: We do not sell, rent, or share your Google account data or calendar data with any third party for any purpose.
• Revoking Access: You can revoke Profit Pier's access to your Google Calendar at any time through your Google Account settings at myaccount.google.com/permissions. Revoking access will stop calendar events from being created but will not affect your existing events or data in Profit Pier.

Our use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements.

3. QuickBooks Data

Profit Pier integrates with Intuit QuickBooks Online to sync estimates and customer records. When you authorize this integration:

• What we access: We request the accounting scope to create and update estimates and customer records in your QuickBooks company file.
• Data Synced: Customer name, billing address, phone, email, and estimate line items are sent to QuickBooks when you approve an estimate.
• Token Storage: Your QuickBooks OAuth tokens are stored securely in your organization's Firestore database and used only to interact with your QuickBooks company file.
• No Data Selling: We do not sell or share your QuickBooks data with any third party.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Profit Pier platform
• Create and manage estimates, work orders, and customer records on your behalf
• Sync calendar events and accounting data with your authorized third-party services
• Send automated customer notification emails (inspection confirmations, reminders, job completion notices) on your behalf
• Authenticate users and enforce role-based access controls
• Respond to support requests and communicate with you about your account
• Detect and prevent fraud or unauthorized access

We do not use your data or your customers' data for advertising, profiling, or any purpose unrelated to operating the Profit Pier service.

5. Data Storage & Security

Profit Pier is built on Google Firebase infrastructure, which provides industry-standard security including encryption at rest and in transit. Your data is stored in Google Cloud Firestore and Firebase Storage.

• All data is transmitted over HTTPS/TLS
• Access to your data is controlled by Firebase security rules and role-based authentication
• OAuth tokens are stored at the database level and are not exposed to client applications
• Passwords are never stored in plain text — authentication is handled by Firebase Authentication

While we take reasonable precautions to protect your data, no system is 100% secure. We encourage you to use strong, unique passwords and keep your account credentials confidential.

6. Data Sharing & Third Parties

We do not sell your personal information. We share data only in the following limited circumstances:

• With your authorization: When you connect Google Calendar or QuickBooks, relevant data is shared with those services as described above.
• Service Providers: We use Google Firebase (hosting, database, authentication), Google Cloud Functions (backend logic), and Nodemailer/Gmail (automated emails). These providers process data only as necessary to provide the service.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfer: If Profit Pier is acquired or merged, your data may be transferred as part of that transaction. We will notify you before this occurs.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you close your account, we will delete your data within 90 days unless retention is required by law.

Automated email logs and calendar event records are retained for up to 12 months to support troubleshooting and audit purposes.

8. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and associated data
• Portability: Request an export of your data in a portable format
• Opt-out: Disconnect Google Calendar or QuickBooks integrations at any time through your account settings

To exercise these rights, contact us at the email address listed below.

9. Children's Privacy

Profit Pier is a business tool intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date and, where appropriate, by sending you an email notification.

Your continued use of Profit Pier after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: